Surabaya, Indonesia
Contact the Primapria Team
Questions about a formula, a correction to something we published, or a partnership note all go to the same inbox. We read everything and we reply to most messages within a few working days. If your question is about a specific product, include the product name and the marketplace or retailer where you saw it.
Primapria is an editorial resource on natural supplements for men. We write about ingredient panels, men's vitamin formulas and energy and endurance formulas so readers can compare what is actually inside a bottle before they buy it.
Every message is read by the writing and research team in Darmo, Wonokromo — the same team that checks the ingredient panels behind our guides.
Where to write
Corrections, replies about a guide, partnership and press all reach the same inbox. Sorting happens by subject line, not by a separate address.
We do not sell supplements or take orders by phone or email. The team you reach writes about men's health support and healthy lifestyle products — they do not run a sales desk.
Reaching the desk
How to reach us
Email is the fastest route, and it keeps a written record of what you asked so we can answer precisely rather than from memory.
Answered from the Surabaya office during working hours. Messages that arrive overnight are usually handled the next working day.
Office line
+62 31 5673 9326
Listed for general contact. There is no phone queue for editorial questions, so email stays the better route when your message is about a formula or a guide.
Put the product name in the subject line
If your message is about a correction, the subject line is what moves it to the top of the queue. It also makes it easier to match your note against the page it affects, so a reply can point you to the exact place we changed.
Tell us the product name, the marketplace or retailer where you saw it, and what looks wrong. If you were reading one of our men's vitamin formulas guides, naming that page helps us find the panel you mean.
Office location and hours
Our office is in Darmo, Wonokromo, in the south of Surabaya. Working hours are Monday to Friday, 09:00 to 18:00 local time. It is a working editorial office rather than a shop, so a visit works best when you have arranged one in advance by email.
- Address
- Jl. Diponegoro No. 152, Darmo, Wonokromo, Surabaya, 60241
- Working hours
- Monday to Friday, 09:00–18:00
- General enquiries
- +62 31 5673 9326
There is no walk-in counter for product questions, and we do not take orders or sell products over the phone or by email. Primapria is an editorial resource, so the team you reach is a writing and research team, not a sales desk.
What we can help with
We can explain how a category works, point you to the page that covers a specific ingredient, or clarify why a label note appears the way it does. If you are weighing a multivitamin against a botanical blend, the comparison page usually answers it faster than a reply would.
Questions about dosage for a personal health situation are outside what we can answer. We are not medical professionals and we do not give individual health advice. Talk to a doctor or pharmacist about anything specific to your situation.
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Understanding a category
Why adaptogens are usually blended with minerals, why a daily multivitamin is dosed the way it is, and where an energy and endurance formula sits next to a general men's vitamin formula.
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Finding the page you need
If you are looking for coverage of a specific herb or mineral, tell us the name and we will point you to the guide that discusses it, or say plainly that we have not covered it yet.
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Reading a label
What a serving size line means, why filler and capsule ingredients get listed separately, and why two products with the same front-of-pack wording can carry very different panels.
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Choosing between products
Popular products for men change often, and category language shifts with them. The comparison pages keep the side-by-side reading in one place so you can check formats, servings and ingredient naming without hopping between shops.
Corrections and product updates
Corrections and product updates
Ingredient panels change, products get reformulated, and listings go stale. If something on our site is out of date or wrong, tell us the product name and what needs fixing, and we will check it against the current panel.
We do not ask for proof or a receipt. A photo of the label helps, and corrections from readers who have the bottle in hand are the most reliable source we have for this kind of update. When the panel has moved on, we rewrite the page and note what changed.
Working with us
Partnerships and press
If you represent a brand, a retailer, or another publication and want to get in touch, use the same email address and put "partnership" or "press" in the subject. We read these messages, though we do not publish sponsored rankings or paid product placements.
Requests that ask for a ranking position, a review score, or a guaranteed mention will not get a different answer from the one on this page. Our content standards do not change based on who is asking, and that is the main reason a shelf review stays readable.
Response times
What to expect after you write
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Most messages get a reply within a few working days.
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Correction requests are usually quicker, because the fix is a lookup rather than a discussion.
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Partnership and press enquiries take longer because they involve a review rather than a lookup.
If you have not heard back within a week, resend the message rather than assuming it was ignored. Email filters are not perfect, and a second attempt costs you nothing.
Before you write: what to include
A short message with the right details gets a faster, more useful reply. None of these fields are compulsory, but each one saves a round of questions.
The product name
The exact wording on the front of the pack, including the flavour or strength if the brand makes more than one version.
Where you saw it
The marketplace, pharmacy or retailer you were browsing. Listings differ between shops, so this tells us which version you are looking at.
A photo of the label
Especially for corrections. The ingredient and serving lines are the part we check first, so a clear photo of that side is the most useful thing you can send.
If you are writing about a formula that is not yet on the site, say so. We keep a list of products readers ask about, and it helps decide which labels to photograph next. Primapria covers natural capsules for strength and vitality, multivitamins and mineral blends, and the daily routine questions that come with them — so questions in that territory are the ones we can answer well.
For anything about your own health, your doctor or pharmacist is the right person. We can explain how a category works and what a label says; we cannot tell you what to take.
Common questions
Answers to the messages we get most often, so you can skip the wait when your question is already covered here.
Do you sell supplements or take orders?
No. Primapria is an editorial resource. We write about natural supplements for men, men's vitamin formulas and label reading; we do not stock, sell or ship products, and there is no checkout on this site.
Can you tell me what dose to take?
We cannot. We are not medical professionals and we do not give individual health advice. A doctor or pharmacist can look at your situation, your other medicines and your history in a way a written guide cannot.
Will you review the product I make or sell?
We choose what to cover from reader questions and what is on shelves, not from outreach. A brand can send details, but that does not create a placement, a score or a promised mention.
Can I visit the office?
You can ask, and we will tell you honestly whether it makes sense. The office works on writing and research, so a visit is only useful when there is something specific to sit down and look at together. Arrange it by email during working hours.
My message bounced or got no reply. Now what?
Send it again, and keep the product name in the subject line. Filters drop the occasional message, and a resend is the quickest way past it. If a second attempt also fails, try from a different email address.
One inbox for questions, corrections and partnership notes
Tell us the product and where you saw it, and you will get a reply from the Surabaya office during working hours. If you would rather read than write, the ingredient guide and the comparison pages cover most of what arrives in the inbox.
Primapria · Jl. Diponegoro No. 152, Darmo, Wonokromo, Surabaya, 60241 · +62 31 5673 9326 · [email protected] · Monday to Friday, 09:00–18:00 local time